Refund, Resend, and Returns Policy – Zam Zam Signature Collection

At Zam Zam Signature Collection, we want you to be completely satisfied with your purchase. If you have any issues, please review the following policies carefully.

1. Orders Delayed
   If your order is delayed beyond the estimated delivery time, please contact us immediately. We will work with you to resolve the situation, either by offering a refund or resending the order, depending on the circumstances.

2. Orders Not Received
   If you have not received your order within the expected timeframe, please contact us so we can investigate. If we determine that the order was not delivered, we will offer either a refund or resend the item.

3. Damaged Products
   If your item arrives damaged, please send us a photo or video of the damaged product within 7 days of delivery. We will review your case and either issue a refund or send a replacement product, depending on the extent of the damage.

4. Incorrect or Missing Products
   If you receive the wrong product or if an item is missing from your order, please contact us within 7 days of receiving your order. We will resolve the issue by either sending the correct product or issuing a refund for the missing or incorrect item.

5. Order Cancellation
   If you need to cancel an order, please contact us as soon as possible. Once your order has been processed and shipped, we are unable to cancel it. However, we’ll do our best to accommodate your request before shipment.

Important Notes:

1. Dispute Deadline
   All disputes must be opened within 7 days of receiving your order. After this period, we will no longer be able to process a refund or resend.

2. Shipping Method & Destination Limits
   Some shipping methods and destination countries may not be eligible for returns or refunds. Please review the shipping terms carefully before completing your order.

3. Return Process
   In the case of a return, you will be responsible for shipping costs unless the item is defective or incorrect. Please ensure that items are returned in their original condition and packaging.

4. Service Products
   Customized or personalized jewelry is non-refundable unless there is a manufacturing defect.

5. Unacceptable Disputes
   Disputes related to reasons outside of product quality, shipping errors, or other valid grounds will not be accepted.